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CAS Customer Center

Contact the CAS Customer Center if you have questions or need additional information about any CAS solution or service including product features, account inquiries, set-up or access, formulating a search strategy, etc. If you are outside of North America, scroll down to select your region.

Hours: Monday 8:00 a.m. – Friday 12:00 a.m. EST (midnight)

Email: help@cas.org

Phone: 1 800.753.4227 (North America), +1 614.447.3731 (if calling outside of the United States)

Live Chat: Only for access, technical, or account-related issues.

Customer Sales and Support outside of the Americas

Please select your region below to see contact information.

China
India
Japan
Asia Pacific (excluding China, India, Japan)

CAS STNext® Customers in Europe

CAS STNext^® customers in Europe should contact the EMEA Customer Center (FIZ Karlsruhe supporting CAS).

Hours: 8.30 a.m. - 5.00 p.m. (CET) Monday - Friday

Email: EMEAhelp@cas.org

Phone: (+49) 7247.808.555

Media Enquiries

Rhonda Ross
Email: cas-pr@cas.org

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