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CAS Customer Center

Contact the CAS Customer Center if you have questions or need additional information about any CAS solution or service. For example, product features, account set-up or access, or formulating a search strategy, etc.

Hours: Monday 8:00 AM through Friday 12 midnight U.S. Eastern Time

Email: help@cas.org

Phone: 1 800.753.4227 (North America), +1 614.447.3731 (if calling outside of the United States)

Once connected please select:

Live Chat: For inquiries in North America (when agents are available). If outside of North America, please select one of the regions below for support.

Customer Sales and Support outside of the Americas

Please select your region below to see contact information.

China
India
Japan
Asia Pacific (excluding China, India, Japan)

STN IP Protection Suite Customers in Europe

STN IP Protection Suite customers in Europe should contact the EMEA Customer Center (FIZ Karlsruhe supporting CAS).

Hours: 8.30 a.m. - 5.00 p.m. (CET) Monday - Friday

Email: EMEAhelp@cas.org

Phone: (+49) 7247.808.555

Media Enquiries

Rhonda Ross
cas-pr@cas.org

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