CAS Frequently Asked Questions

Question 1

What is CAS and what do we do?

Accepted Answer

CAS is a division of the American Chemical Society. For more information, visit the American Chemical Society website.

Question 2

Who do I contact if I have a question or problem?

Accepted Answer

Contact the CAS Customer Center. Operating hours for the CAS Customer Center are 8am – 12 midnight Monday through Friday (US Eastern Time).

Question 3

What is a CAS Registry Number®?

Accepted Answer

CAS Registry Numbers are used in many other public and private databases as well as chemical inventory listings and, of course, are included in all CAS-produced databases.

Question 4

What is CAS doing with AI?

Accepted Answer

CAS is recognized as a leading innovator in developing and applying emerging technologies to advance scientific knowledge management, and AI/ML is the newest frontier in that evolution. CAS is committed to a strategy of pragmatic investment in AI focused on delivering impactful benefits to our customers in three key areas: Increasing the efficiency of our content aggregation and curation processes; Enhancing our solutions with advanced search and visualization capabilities, as well as new predictive tools that leverage the CAS Content Collection to identify novel connections and insights; Enabling our customers' internal efforts to apply AI within their workflows through CAS Custom Services engagements that provide data, technology, or knowledge management expertise to unlock new opportunities, overcome challenges, and enhance the return on their AI investments. As a division of the American Chemical Society, CAS is committed to using AI ethically, responsibly, and in alignment with the Society's vision to improve people's lives.

Question 5

How can a publication get abstracted/indexed by CAS?

Accepted Answer

Complete and submit the New Journal Coverage Request for journals published online, or the Journal Information Form for journals published in print. For journals published in print, please send three different and recent issues to CAS.

Question 6

Does CAS provide any open chemical information resources?

Accepted Answer

Yes, CAS provides several open chemical information resources including CAS COVID-19 Resources, Common Chemistry, CASSI, and CAS Chemical Safety Library.

Question 7

Where is CAS located, and do you have directions for visitors?

Accepted Answer

CAS is located at 2540 Olentangy River Road, Columbus, Ohio 43202 U.S.A. Map and directions are available on the CAS website.

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