Academic Key Contact FAQ

Question 1

Where should registered users go to log in to CAS Solutions?

Accepted Answer

https://scifinder-n.cas.org - To enable access outside of your IP range (i.e., off campus), you should place this URL on your library website via proxy. In addition, for organizations with CAS SciFinder Discovery Platform access, registered users can also access ChemZent within CAS SciFinder, as well as CAS Analytical Methods and CAS Formulus using their respective links or the CAS Product Switcher inside CAS SciFinder (access is not available via proxy).

Question 2

Who should I contact with questions about user access or setting up a proxy?

Accepted Answer

Contact information can be found at /contact

Question 3

Where should new users in my research community go to register for CAS SciFinder?

Accepted Answer

Please share the registration URL provided in your Welcome to CAS SciFinder email. To enable access outside of your IP range (i.e., off campus), the URL should be provided on your library website via proxy.

Question 4

What information is required for new users to register?

Accepted Answer

New users must provide their first and last name and their organization-issued email address. In addition, they will be asked to provide some information about their expertise/research interests as this will soon help us provide a better search experience (users can select 'other' if they do not wish to provide or are uncertain).

Question 5

Is there a different custom registration URL for the CAS SciFinder Discovery Platform (if we previously purchased CAS SciFinder)?

Accepted Answer

No, your custom registration URL applies to all CAS Solutions, whether they were purchased separately or as part of the CAS SciFinder Discovery Platform. Your customer registration URL will start with https://scifinder.cas.org/registration/index.html?corpKey= and contain some additional letters/numbers at the end.

Question 6

Do existing CAS SciFinder users need to register for other solutions found in the CAS SciFinder Discovery Platform?

Accepted Answer

No, registered users can access solutions such as CAS Formulus and CAS Analytical Methods by utilizing their existing CAS SciFinder username and password.

Question 7

How is CAS SciFinder access limited related to the research community at my organization?

Accepted Answer

Access is restricted to locations within the IP range that are set for your organization (IP address authentication). However, by providing the registration and login URLs via proxy, your research community can register and use CAS SciFinder from any location.

Question 8

Where do I go to set up full-text customizations (e.g., direct linking options, update journal lists, in-house options)?

Accepted Answer

https://customer.cas.org/

Question 9

How should I list CAS SciFinder on our library website?

Accepted Answer

Please refer to the Library Website Listing page at /academic-key-contact-resource-center/list-scifinder

Question 10

Am I able to provide information about other solutions within the CAS SciFinder Discovery Platform on my library website?

Accepted Answer

If your organization has CAS SciFinder Discovery Platform access, we invite you to also create direct links to those solutions on your website. Login links can be found in the Registration section, and please recall that CAS Formulus and CAS Analytical Methods logins will not work via proxy. CAS Formulus allows you to explore published formulations from around the world or build your own with the Formulation Designer tool. CAS Analytical Methods lets you search step-by-step methods sourced from scientific journals around the world to shorten your research time.

Question 11

Where can I get usage data for registered users at my institution?

Accepted Answer

For more information, please contact your CAS representative.

Question 12

Do you have any materials that I can use to promote CAS SciFinder or other solutions that comprise the CAS SciFinder Discovery Platform to the research community at my organization?

Accepted Answer

Yes! This Resource Center is intended to provide you with an ever-growing array of promotional and training materials to share with your research community. If you have any specific questions or suggestions, we encourage you to reach out to us using the Feedback option found on the Introduction page.

Question 13

Where can I find CAS SciFinder training materials?

Accepted Answer

Training materials can be found on the training page at /training and in the Help section at https://cas-product-help.zendesk.com/hc/en-us

Question 14

How can users activate ChemDraw within CAS SciFinder?

Accepted Answer

Instructions can be found at https://cas-product-help.zendesk.com/hc/en-us/articles/10004256471949-Activate-ChemDraw-CAS-SciFinder%E2%81%BF-Proxy-Connection

Question 15

Where can I find the latest technical information about CAS SciFinder (e.g., system requirements, What's New)?

Accepted Answer

Visit the About CAS SciFinder section at https://cas-product-help.zendesk.com/hc/en-us/categories/8463662720269-About-CAS-SciFinder%E2%81%BF

Question 16

Do you have scheduled downtimes for system maintenance?

Accepted Answer

No, your research community can access CAS SciFinder at any time.

Question 17

Are there any limits to how CAS SciFinder can be used?

Accepted Answer

Please refer to the CAS SciFinder Terms of Use for Academic Users at https://web.cas.org/marketing/pdf/product-terms-use-academic.pdf

Question 18

Can CAS SciFinder and the CAS SciFinder Discovery Platform benefit researchers who are not in the chemistry department?

Accepted Answer

Yes! CAS SciFinder covers scientific literature beyond chemistry (e.g., engineering, medicine, materials), that would be especially relevant to researchers in molecular biology, pharmacology, and medicinal chemistry. In addition, those studying in areas such as forensics, food science, and agriculture could find CAS Analytical Methods helpful. Any cosmetics or food science researchers could find CAS Formulus valuable. We encourage you to share this resource throughout your organization.

Question 19

Who should I have my users contact if they have additional questions?

Accepted Answer

Users can find help on the training page at /training, the Help section at https://cas-product-help.zendesk.com/hc/en-us, or contact the CAS Customer Center at /contact

Question 20

I have students looking for free sources of quality data on chemical substances. Can CAS help me with that?

Accepted Answer

Yes, visit CAS Common Chemistry at https://commonchemistry.cas.org/

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