CAS Customer Center
Contact the CAS Customer Center if you have questions or need additional information about any CAS product or service. For example, product features, account set-up or access, or formulating a search strategy, etc.

CAS Customer Center:

Hours:

8 a.m. - 6 p.m. Monday - Friday, U.S. Eastern Time

Option 2: General information or account-related questions*
Option 3: Assistance with search strategies, database content or using a product
Option 4: Technical assistance with software setup, installation and configuration 

Phone:

1-800-753-4227 (North America)
+1-614-447-3731 (outside North America)

Fax:

1-614-447-3751

E-mail:

help@cas.org

Web:  www.cas.org

 

*Many organizations have a library or information group that can also answer a basic question of whether access to a particular CAS product is  already available at the organization.

Mailing Addresses:
(general correspondence)
CAS
P.O. Box 3012
Columbus, OH 43210-0012
U.S.A.


(overnight packages)
CAS
2540 Olentangy River Road
Columbus, OH 43202
U.S.A.

 

CAS Customer Center requests

For STN inquiries in Europe

Contact FIZ Karlsruhe

Hours:  8 a.m. - 6 p.m. Central European Time (Monday-Friday) 
Phone: +49-7247-808-555
Fax:  +49-7247-808-259 
E-mail: helpdesk@fiz-karlsruhe.de
Web: www.stn-international.com
 

For CAS Solutions Support in Japan

Contact JAICI (Japan Association for International Chemical Information)

Hours:  9 a.m. - 5 p.m. Standard Time (Monday-Friday)

Phone:

+81-3-5978-3601 (Technical Service)
+81-3-5978-3621 (Customer Service) 
Fax: +81-3-5978-4090
Web:  www.jaici.or.jp/inquiry.html (Customer and Technical Service) - or -
 
www.jaici.or.jp 

 

Other CAS services


Call CAS toll-free from outside U.S.

  Belgium 0800-17706
  Denmark 8001-7496
  Finland 0800-1-159826
  France 0800-90-10-63
  Germany 0800-8168620
  Israel 180-941-6058
  Italy 800-871600
  Mexico 001-800-753-4227
  Netherlands 0800-022-3842
  Norway 800-15981
  Republic of Ireland 1800-55-7560
  Spain 900-97-1189
  Sweden 020-79-7444
  Switzerland 0800 89 0445
  UK

0808-234-7359

 

   In countries not listed, dial your local Sprint access
   number, then ask for or dial 800-753-4227.

   In countries where toll-free phone is not available,
   use +1-614-447-3731.