CAS Customer Center

Contact CAS Customer Center when you have questions or need additional information about STN^®, SciFinder^® or other CAS products and services.

Do you want to contact the general CAS number for non-product related questions?

CAS Customer Center:

Hours:	8 a.m. - 8 p.m. Eastern Time (Monday - Friday)
Phone:	1-800-753-4227 (North America) +1-614-447-3700 (outside North America) Option 2 (8 a.m. - 6 p.m.): General information or account-related questions Option 3 (8 a.m. - 8 p.m.): Assistance with search strategies, database content or using a product Option 4 (8 a.m. - 6 p.m.): Technical assistance with software setup, installation and configuration
Fax:	1-614-447-3751
E-mail:	help@cas.org
Internet:	www.cas.org

Mailing Addresses:
(general correspondence)
CAS
P.O. Box 3012
Columbus, OH 43210-0012
U.S.A.

(overnight packages)
CAS
2540 Olentangy River Road
Columbus, OH 43202
U.S.A.

CAS Customer Center requests

Information Request Form - for general inquiries about CAS or STN products
STN Account Setup Form (~23K PDF) - can be mailed or faxed
Claim Request Form - submit a claim for a missing CAS product issue
User Comments Form - provide feedback to CAS
CAS Software Support - Problem Submission Form
Journal Evaluation Form - Publishers can submit a request for coverage of their journal by CAS

In Europe for STN:
Contact FIZ-Karlsruhe

Hours:	8 a.m. - 6 p.m. Central European Time (Monday-Friday)
Phone:	+49-7247-808-555
Fax:	+49-7247-808-259
E-mail:	helpdesk@fiz-karlsruhe.de
Internet:	www.stn-international.com

In Japan:
Contact JAICI (Japan Association for International Chemical Information)

Hours:	9 a.m. - 5:30 p.m. Standard Time (Monday-Friday)
Phone:	+81-3-5978-3601 (Technical Service)
	+81-3-5978-3621 (Customer Service)
Fax:	+81-3-5978-4090
E-mail:	www.jaici.or.jp/inquiry.html (Customer and Technical Service)
Internet:	www.jaici.or.jp

In countries not listed, dial your local Sprint access
number, then ask for or dial 800-753-4227.

In countries where toll-free phone is not available,
use +1-614-447-3700.