CAS Customer Center


CAS Customer Center
Contact the CAS Customer Center if you have questions or need additional information about any CAS product or service. For example, product features, account set-up or access, or formulating a search strategy, etc.

CAS Customer Center:

Hours:

8 a.m. - 6 p.m. Monday - Friday, U.S. Eastern Time

Option 2: General information or account-related questions*
Option 3: Assistance with search strategies, database content or using a product
Option 4: Technical assistance with software setup, installation and configuration 

Phone:

1-800-753-4227 (North America)
+1-614-447-3700 (outside North America)

Fax:

1-614-447-3751

E-mail:

help@cas.org

Web:  www.cas.org

 

*Many organizations have a library or information group that can also answer a basic question of whether access to a particular CAS product is  already available at the organization.

Mailing Addresses:
(general correspondence)
CAS
P.O. Box 3012
Columbus, OH 43210-0012
U.S.A.


(overnight packages)
CAS
2540 Olentangy River Road
Columbus, OH 43202
U.S.A.

 

CAS Customer Center requests

For STN inquiries in Europe

Contact FIZ-Karlsruhe

Hours:  8 a.m. - 6 p.m. Central European Time (Monday-Friday) 
Phone: +49-7247-808-555
Fax:  +49-7247-808-259 
E-mail: helpdesk@fiz-karlsruhe.de
Web: www.stn-international.com
 

For CAS Solutions Support in Japan

Contact JAICI (Japan Association for International Chemical Information)

Hours:  9 a.m. - 5:30 p.m. Standard Time (Monday-Friday)

Phone:

+81-3-5978-3601 (Technical Service)
+81-3-5978-3621 (Customer Service) 
Fax: +81-3-5978-4090
Web:  www.jaici.or.jp/inquiry.html (Customer and Technical Service) - or -
 
www.jaici.or.jp 

 

Other CAS services


Call CAS toll-free from outside U.S.

  Belgium 0800-17706
  Denmark 8001-7496
  Finland 0800-1-159826
  France 0800-90-10-63
  Germany 0800-8168620
  Israel 180-941-6058
  Italy 800-871600
  Mexico 001-800-753-4227
  Netherlands 0800-022-3842
  Norway 800-15981
  Republic of Ireland 1800-55-7560
  Spain 900-97-1189
  Sweden 020-79-7444
  Switzerland 0800 89 0445
  UK

0808-234-7359

 

   In countries not listed, dial your local Sprint access
   number, then ask for or dial 800-753-4227.

   In countries where toll-free phone is not available,
   use +1-614-447-3700.