STN Support

STN LogoSTN Support                                     


What type of support do you need?

Contact the CAS Customer Center for all of your STN software, technical and other support needs.


In North America, contact the CAS Customer Center and STN Helpdesk by phone, email or fax.

Hours

8 a.m. - 8 p.m. Eastern Time (Monday - Friday)

Phone

 

 

 

 

 

1-800-753-4227 (North America)

Option 2
: General information or account-related
questions
Option 3: Assistance with search strategies, database
content, or using a product
Option 4: Technical assistance with software setup,
installation, and configuration 

+1 614-447-3700 (outside North America)

Fax 

1-614-447-3751

E-mail  

help@cas.org

Customers outside of North America should contact their local STN service center.

 

STN News - What's New on STN

  
   January, 2016 | PatentPak Now Available in STN

   November/December, 2015 | Latest Release of 
   New STN Enhances Search Functionality,
   Workflow and Efficiency
      
   October, 2015 | Highlights from the PIUG 2015
   Northeast Conference

    

View or sign-up for STN News e-Newsletter

STN Training

Training Events
   
       Unified Markush on New STN
         February 23, 9am EST
         February 23, 1pm EST

       Sequence Motif Searches in CAS REGISTRYSM
         March 29, 2016 1 pm EDT
  
Click here to Register

Contact Us

E-mail   Phone & Fax
help@cas.org   800-753-4227 (North America)
    614-447-3700 (Worldwide)
    614-447-3751 (Fax)
   

        Information on Chemical Supplier Program