STN Support

STN LogoSTN Support                                     


What type of support do you need?

Contact the CAS Customer Center for all of your STN software, technical and other support needs.


In North America, contact the CAS Customer Center and STN Helpdesk by phone, email or fax.

Hours

8 a.m. - 6 p.m. Eastern Time (Monday - Friday)

Phone

 

 

 

 

 

1-800-753-4227 (North America)

Option 2
: General information or account-related
questions
Option 3: Assistance with search strategies, database
content, or using a product
Option 4: Technical assistance with software setup,
installation, and configuration 

+1 614-447-3700 (outside North America)

Fax 

1-614-447-3751

E-mail  

help@cas.org

Customers outside of North America should contact their local STN service center.

 

STN News - What's New on STN

   
    March/April, 2016 | CHEMLIST Updated with
    Regulation Information from Vermont

    February, 2016 | Alerts Tips and Thesauri Updates   

    January, 2016
| PatentPak Now Available in STN
      

View or sign-up for STN News e-Newsletter

STN Training

Training Events
   
       Make the Most of Patent Classification on STN
           June 28, 2016, 1 p.m. EDT

       Orientation to New STN - Bibliographic Searching
           July 26, 2016, 1 p.m. EDT
         
  
Click here to Register

Contact Us


E-mail   Phone & Fax
help@cas.org   800-753-4227 (North America)
    614-447-3700 (Worldwide)
    614-447-3751 (Fax)

 

Information on Chemical Supplier Program