STN Support

STN LogoSTN Support                                     


What type of support do you need?

Contact the CAS Customer Center for all of your STN software, technical and other support needs.


In North America, contact the CAS Customer Center and STN Helpdesk by phone, email or fax.

Hours

8 a.m. - 6 p.m. Eastern Time (Monday - Friday)

Phone

 

 

 

 

 

1-800-753-4227 (North America)

Option 2
: General information or account-related
questions
Option 3: Assistance with search strategies, database
content, or using a product
Option 4: Technical assistance with software setup,
installation, and configuration 

+1 614-447-3700 (outside North America)

Fax 

1-614-447-3751

E-mail  

help@cas.org

Customers outside of North America should contact their local STN service center.

 

STN News - What's New on STN

      
    September/October 2016 | Latest New STN Release
    Extends Export to Excel Support to 28 More
    Databases and Includes New Structure Search
    Enhancements
      
    July/August 2016 | Incorporate PatentPak in STN 
    into your Chemical Name Search Workflow
     
    May/June 2016 | PIUG Highlights and Export to Excel
    now in New STN
        

View or sign-up for STN News e-Newsletter

STN Training

Training Events
  
        Substance and Chemical Structure Searching in
        CAS REGISTRY on New STN
            December 14, 2016, 1 p.m. ET

        Ten STN Tips Every Patent Searcher Should
        Know
            January 31, 2017, 1 p.m. ET
  
Click here to Register

Contact Us

E-mail   Phone & Fax
help@cas.org   800-753-4227 (North America)
    614-447-3700 (Worldwide)
    614-447-3751 (Fax)