STN Express Technical Support


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For general STN resources, visit STN Support & Training.

For STN Express product information and to download the latest software, visit Products & Services.

For additional information or assistance, contact CAS Customer Care.

STN Express Technical Support

This page provides:

How to upgrade to STN Express, Version 8.3 - Free Upgrade
Contact information for the CAS Software Support Team
Links to answers for the most common technical questions
Links to STN Express information and upgrades

The CAS Software Support Team is available:

Hours:
Phone:

Fax:
E-mail:

7 a.m. - 8 p.m. U.S. Eastern Time, Monday - Friday
800-753-4227 (North America), voice menu option 4
614-447-3731 (worldwide), voice menu option 4
614-447-3854
Request Assistance from Software Support Team

Hours and toll-free telephone number for Europe

Choose from the list below for immediate, web-based answers.

Versions of STN Express prior to 6.0 do not have technical support web pages on this site. If you need assistance with an earlier version, contact the CAS Software Support Team.

Please note that as of 31 December 2007 support for STN Express on all Macintosh operating systems was discontinued . STN Express for Macintosh versions 5 and 6 will connect to STN, but searching is not allowed. You will see the message:

Welcome to STN International!

PASSWORD:

TERMINAL (ENTER 1, 2, 3, OR ?):2

STN Express is no longer supported for Macintosh operating systems. Please contact the Helpdesk at your local STN service center for help transitioning to a supported STN interface.

For answers to questions or help with issues not addressed here, contact

CAS Customer Care for How To Use STN Express
CAS Software Support Team for Technical Issues

Updated 2/14/2008 10:31:17 AM