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Technical Support Frequently Asked Questions

Below are answers to some frequently asked questions related to STN Express:

• How can I find the exact version of STN Express?
• How do I create an STN Express logon setup?
• How can I modify an STN Express logon setup?
• How can I establish a secure connection to STN?
• Why can't I login to CAS Registry BLAST?
• What are STN Express support files? 
• What can I do if automatic updating of support files does not work?
• How can I update STN Express support files manually? 
• How can I import a mol file?
• How can I save a query as a mol file?
• How can I preserve formatting of my table or report for future use?
• What does the Remove duplicate fields within an answer option do in the Table/Report Tool?
• What special features does the Table/Report Tool have for Patent Information?
• What can I do if the structure diagrams don't appear in my transcripts?
• How can I get transcripts and structure diagrams into a single file? 
• How can I save my answers for import into Endnote, Reference Manager, or ProCite?
• How do I move my STN Express files and settings to a new computer?

• Note: Support for Macintosh versions of STN Express was discontinued as of 31 December 2007.  Support for versions of STN Express older than V7.0 was discontinued as of 31 December 2008.  Please contact the Help Desk at your local STN service center for help transitioning to a supported STN interface.

For additional technical support, contact the CAS Software Support Team.