This page provides:
- Contact information for the CAS Software Support Team
- Answers to the most commonly asked technical questions
- Help for software download, installation, configuration, or other technical problems
Web version of SciFinder: How To Guides and Technical Issue Help
05/07/2008 - New Mac version of SciFinder 2007 available - This new version runs on Mac OS X Leopard (10.5) without using Rosetta.
The CAS Software Support Team is available:
Hours:
Phone:
Fax:
E-mail: |
7 a.m. - 8 p.m. U.S. Eastern Time, Monday - Friday
800-753-4227 (North America), voice menu option 4
614-447-3731 (worldwide), voice menu option 4
614-447-3854
Request Assistance from Software Support Team |
Hours and toll-free telephone number for Europe
Choose your question from the list below for immediate, web-based answers.
| Question |
SciFinder 2007 |
|
Is SciFinder 2007.3 Vista compatible? |
Yes |
|
I see an error message about the network or about communicating with the CAS server. What should I do? |
Windows
Mac OS X |
|
I see an error message about my login information. What should I do? |
Windows
Mac OS X |
|
How do I transfer references from SciFinder to EndNote, Procite, or Reference Manager? |
Windows
Mac OS X |
|
How do I tell SciFinder to save my Login Information? |
Windows
Mac OS X |
|
How can I increase SciFinder performance? |
Windows |
| How do I know when my Keep Me Posted (KMP) results are available? |
Windows
Mac OS X |
|
I need to enter proxy information into the site.prf file for BLAST searching. How do I find our proxy information? |
MSIE
|
If your installation of SciFinder is functioning correctly, but you have questions such as how to perform better searches or create structure or substructure searches, see the SciFinder How To Guides or SciFinder Search Strategies.
For answers to questions or help with issues not addressed here:
Updated 6/8/2009 3:17:56 PM
