• Technical Support Home
• System Requirements
• SciFinder, Security, and the Internet
• Network Information

Home   •   Support and Training  •  Academics  •  SciFinder Scholar  •  Technical Support

SciFinder Scholar^TM Technical Support

This page provides:

• Contact information for the CAS Software Support Team
• Answers to the most commonly asked technical questions
• Help for software download, installation, configuration, or other technical problems

Web version of SciFinder - How To Guides and Technical Support

05/07/2008 - New Mac version of SciFinder Scholar 2007 available - This new version runs on Mac OS X Leopard (10.5) without using Rosetta.

11/08/2007 - If you do not have access to the newest version, a quick fix is available for SciFinder Scholar 2007 for Mac OS X (original release version) running on Leopard. 

---

The CAS Software Support Team is available:

Hours: Phone: Fax: E-mail:

7 a.m. - 8 p.m. U.S. Eastern Time, Monday - Friday 800-753-4227 (North America), voice menu option 4 614-447-3731 (worldwide), voice menu option 4 614-447-3854 Request Assistance from Software Support Team

 

 

Hours and toll-free phone numbers for Europe

---

Frequently Asked Questions

Frequent Questions	SciFinder Scholar	SciFinder Scholar OS X
How do I install SciFinder Scholar software and site.prf?	Windows	Macintosh
I am not able to login.  What should I do?	Windows	Macintosh
How do I transfer references from Scholar into EndNote, ProCite, or Reference Manager?	Windows	Macintosh
Can I Use SciFinder Scholar from Off-Campus?	Yes	Yes

---

Tips for SciFinder Scholar Key Contacts and IT Staff

Site Administrator Questions	SciFinder Scholar	SciFinder Scholar OS X
How does a firewall or proxy server affect SciFinder Scholar?	Windows	Macintosh
How do I create a Distribution Package for our institution that includes our site.prf file?	Windows	Macintosh
Can Windows and Macintosh computers use the same site.prf file?	No	No

---

If you are using SciFinder Scholar 2004.2 or SciFinder Scholar 2004 for Classic Mac (OS 9.2), contact your SciFinder Scholar Key Contact to explore upgrade possibilities.  As of January 2008, those versions are no longer supported.

Support for SciFinder Scholar 2006 ended January 31, 2009.  Contact your SciFinder Scholar Key Contact to explore upgrade possibilities.