STN Support

STN LogoSTN Support                                     


What type of support do you need?

Contact the CAS Customer Center for all of your STN software, technical and other support needs.


In North America, contact the CAS Customer Center and STN Helpdesk by phone, email or fax.

Hours

8 a.m. - 8 p.m. Eastern Time (Monday - Friday)

Phone

 

 

 

 

 

1-800-753-4227 (North America)

Option 2
: General information or account-related
questions
Option 3: Assistance with search strategies, database
content, or using a product
Option 4: Technical assistance with software setup,
installation, and configuration 

+1 614-447-3700 (outside North America)

Fax 

1-614-447-3751

E-mail  

help@cas.org

Customers outside of North America should contact their local STN service center.

 

STNews - What's New on STN

    
    September 29, 2014 | Cooperative Patent Classification
    (CPC) Combination Set Data Now Available in CAplus,
    INPADOCDB and USPAT Databases
    
    July 28, 2014
| Latest Release of New STN Now
    Available, Expands Global Patent Coverage and
    Enhances Search Capabilities
    
    June 30, 2014
| CHEMCATS on STN Enhanced with
    New Search and Display Fields and More Frequent
    Updates


View or sign-up for STNews e-Newsletter

STN Events

Training

    October 28, 2014
    1:00 pm EDT
    Precision Searching in MARPAT


    Register for all of the training classes here.
          
Tradeshows

Contact Us

E-mail   Phone & Fax
help@cas.org   800-753-4227 (North America)
    614-447-3700 (Worldwide)
    614-447-3751 (Fax)