STN Support

STN LogoSTN Support                                     


What type of support do you need?

Contact the CAS Customer Center for all of your STN software, technical and other support needs.

In North America, contact the CAS Customer Center and STN Helpdesk by phone, email or fax.

Hours

8 a.m. - 8 p.m. Eastern Time (Monday - Friday)

Phone

 

 

 

 

 

1-800-753-4227 (North America)

Option 2: General information or account-related
questions
Option 3: Assistance with search strategies, database
content, or using a product
Option 4: Technical assistance with software setup,
installation, and configuration 

+1 614-447-3700 (outside North America)

Fax 

1-614-447-3751

E-mail  

help@cas.org

Customers outside of North America should contact their local STN service center.

 

STNews - What's New on STN


    August 19, 2013 | First Look - New STN - Big Data
    Creates Chemistry Without Limits

    March 25, 2013 | SciSearch on STN Now Includes
    New Fields for Finding Grant Information More Easily

    March 22, 2013 | Cooperative Patent Classification
    (CPC) Added to USPATOLD on STN

View or sign-up for STNews e-Newsletter

Search Tips

Search Tip of the Month

    Incompletely Defined Substances (IDS) in CAS
    REGISTRY

    SciSearch on STN for Funding Organization
    Research

STN Events

Training

    September 24, 2013
    1:00 pm - 2:00 pm EDT
    Tips for Finding Obvious Variations
    Register here!

    October 29, 2013
    1:00 pm - 3:00 pm EDT
    Pharmacovigilance Alerts with SDI Package
    on STN
    Register here!

         
Tradeshows

Contact Us

E-mail   Phone & Fax
help@cas.org   800-753-4227 (North America)
    614-447-3700 (Worldwide)
    614-447-3751 (Fax)