STN Support

STN LogoSTN Support                                     


What type of support do you need?

Contact the CAS Customer Center for all of your STN software, technical and other support needs.


In North America, contact the CAS Customer Center and STN Helpdesk by phone, email or fax.

Hours

8 a.m. - 8 p.m. Eastern Time (Monday - Friday)

Phone

 

 

 

 

 

1-800-753-4227 (North America)

Option 2
: General information or account-related
questions
Option 3: Assistance with search strategies, database
content, or using a product
Option 4: Technical assistance with software setup,
installation, and configuration 

+1 614-447-3700 (outside North America)

Fax 

1-614-447-3751

E-mail  

help@cas.org

Customers outside of North America should contact their local STN service center.

 

STNews - What's New on STN

    July 28, 2014 | Latest Release of New STN Now
    Available, Expands Global Patent Coverage and
    Enhances Search Capabilities
    
    June 30, 2014
| CHEMCATS on STN Enhanced with
    New Search and Display Fields and More Frequent
    Updates
    
    May 28, 2014
| CAS REGISTRY BLAST Upgrade
    Improves Search Capabilities and Results Ranking


View or sign-up for STNews e-Newsletter

STN Events

Training

    September 16, 2014
    9:00 am and 2:00 pm EDT
    Structure Searching in DWPI Using STN Express

    September 18, 2014
    9:00 am EDT
    Introduction to Derwent World Patent Index (DWPI)

    October 7, 2014
    9:00 am EDT
    Structure Searching in MARPAT on STN

    October 28, 2014
    1:00 pm EDT
    Precision Searching in MARPAT


    Register for all of the training classes here.
          
Tradeshows

Contact Us

E-mail   Phone & Fax
help@cas.org   800-753-4227 (North America)
    614-447-3700 (Worldwide)
    614-447-3751 (Fax)