Product News

CAS Statement for Customers Impacted by Hurricane Sandy

November  1st,   2012

We at CAS would like to express our concern and offer of support to those organizations and individuals impacted by Hurricane Sandy.

CAS has a tradition of providing alternative access and financial accommodations to customers that are impacted over an extended time period by natural disasters.

CAS will provide credit to any customer (academic, government or commercial) that is unable to access and make use of purchased CAS resources for an extended period of time due to a natural disaster.  CAS will credit the customer with the pro-rata cost of CAS services during the time period when the services are not substantially available for normal work. 

In addition, CAS will work with any unaffected customer that may be willing and able to provide shared access to their purchased CAS products to assist disaster-impacted organizations.
CAS will be reaching out to customers in known impacted areas to pro-actively make them aware of this policy and to ensure that credits are provided equitably across the impacted region.
For more information on this policy or to report any outages or disrupted service due to a natural disaster, please email or call the CAS Customer Center, 800-753-4227 or 614-447-3700.

Recent News

    March 17, 2015 | New Content Provides Regulatory
    Professionals with Additional Value
    February 9, 2015 | Major New STN Release Delivers
    Essential Biomedical and Patent Content to IP
    January 26, 2015
 | Annual MEDLINE Reload on STN
    Features Enhanced Clinical Trial Information and the
    2015 MeSH Thesaurus
                                                                     More News >> 


Contact Us

E-mail   Phone & Fax   800-753-4227 (North America)
    614-447-3700 (Worldwide)
    614-447-3751 (Fax)
        Important Information for Chemical Suppliers