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CAS Statement for Customers Impacted by Hurricane Sandy

November  1st,   2012

We at CAS would like to express our concern and offer of support to those organizations and individuals impacted by Hurricane Sandy.

CAS has a tradition of providing alternative access and financial accommodations to customers that are impacted over an extended time period by natural disasters.

CAS will provide credit to any customer (academic, government or commercial) that is unable to access and make use of purchased CAS resources for an extended period of time due to a natural disaster.  CAS will credit the customer with the pro-rata cost of CAS services during the time period when the services are not substantially available for normal work. 

In addition, CAS will work with any unaffected customer that may be willing and able to provide shared access to their purchased CAS products to assist disaster-impacted organizations.
 
CAS will be reaching out to customers in known impacted areas to pro-actively make them aware of this policy and to ensure that credits are provided equitably across the impacted region.
 
For more information on this policy or to report any outages or disrupted service due to a natural disaster, please email help@cas.org or call the CAS Customer Center, 800-753-4227 or 614-447-3700.

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